Refund policy
At Bright Print Works, your satisfaction matters. Because our products are custom printed to your specifications, most items are non-returnable once production has begun. If you are not completely happy with your order, please contact us within 3 calendar days of receiving it.
Eligible for refund or reprint
- Defective products (determined at the sole discretion of BrightPrintWorks.com).
- Orders lost in transit (limited to orders valued at $250 or less).
- Orders canceled before entering production.
Not eligible
- Custom printed items once production has begun, unless defective.
- Errors in customer-supplied artwork, spelling, or files approved by the customer.
- Minor color variation inherent to CMYK printing.
How to request
Contact us within 3 calendar days of delivery at +1 (800) 440-9131 or brightprintworks@gmail.com with your order number and a description (and photos, for defects). Approved defective orders will be reprinted or refunded at our discretion.